Lost shoppers
Big stores and malls are hard to navigate; customers give up before they find the aisle, the brand or the fitting room.
Retail & Malls
Voice AI that turns footfall into conversations
Kuyil is the shop assistant that never clocks off — finding products, pointing to stores, surfacing offers and answering in any language, right at the point of decision.
Kuyil
Retail · live
Where can I find running shoes?
Sportswear is on Level 2, units 24–27. The biggest selection is at PaceLab — want me to map it? They have 20% off today.
Are there any deals on cosmetics today?
Yes — Glow Beauty has 20% off until 6pm, and loyalty members get a free gift over $50.
お手洗いはどこですか？
お手洗いは2階、フードコートの隣にあります。エスカレーターを上がってすぐです。
In short
Kuyil replaces static mall directories with a voice-first concierge: shoppers ask out loud for a product or store and get directions and relevant promotions in 50+ languages, while tenants gain real-time placement and discovery analytics.
The challenge
What makes Retail hard
Shoppers decide in seconds, and a wrong turn or unanswered question is a lost sale. The traditional mall directory hasn’t changed in forty years, and static touchscreens layered on top are barely better — shoppers prod through nested menus, hunt for a store that may have moved, and walk away. QR-code directories assume people will pull out a phone, scan, wait and navigate one-handed; most don’t. The shoppers who’d benefit most — older shoppers, tourists, anyone whose first language isn’t English — are least likely to use those channels. Kuyil meets them on the floor with a voice that knows your catalogue, your tenants and today’s promotions.
Peak-hour queues
Concierge desks are overwhelmed at peak and under-tasked off-peak, while simple questions tie up associates.
Missed promotions
Offers and loyalty perks go unseen because no one is there to surface them when a relevant shopper is two metres away.
What it costs today
- Shoppers leave without buying because they couldn’t find the right store.
- Promotions go unseen by shoppers who would have converted.
- Non-English shoppers have a worse experience and lower spend.
- Tenants can’t measure how often their stores are discovered.
How Kuyil helps
Built for Retail
Tailored knowledge, the right tone, and the capabilities this environment actually needs.
Store & product discovery
“Where can I find running shoes?” Kuyil lists relevant stores, directions and current promotions — in any language.
Promotion surfacing
Contextual offers appear when relevant: “30% off at that brand today, two minutes this way.” Promotable, measurable and swappable centrally.
50+ languages
Auto-detected language means tourists and multilingual locals get the same quality of help as native speakers.
Visual + voice wayfinding
Spoken answers paired with a map on screen — the best of both worlds for shoppers who want to see the route.
Discovery analytics
See which stores get asked about most, which promotions convert, peak query times and language mix — and share it with tenants.
Same AI on your website
The shopper who asked at the kiosk on Saturday gets the same intelligence on your mall website on Sunday.
Where it deploys
Touchpoints across Retail
The same AI brain and knowledge base, at every entrance and channel.
Entrance & atrium kiosks
Standing kiosks or large interactive displays at main entrances and atria — high-footfall coverage for discovery and wayfinding.
Floor-level tablets
Tablet assistants at concierge desks and key intersections — cheaper to deploy and easy to reposition.
Mall website & app
The same voice + text assistant on your website and tenant-facing app, with consistent answers across channels.
Integrations: Product feeds, tenant directories and promotion CMS via API; the same assistant on kiosks, large-format displays and your website.
50+
Languages for visitors
24/7
Self-service coverage
0
App downloads or QR codes
Live
Promotions updated centrally in seconds
FAQ
Frequently asked questions
It is engineered for noise with multi-mic beamforming and on-device voice activity detection, and we tune each deployment for the acoustic profile of the space — atriums, food courts and entryways all behave differently.
Yes. Tenants submit timed promotions through your CMS or via API, and Kuyil decides when to surface them based on shopper intent and the priority you configure. You keep control of placement logic.
Certified standing pillars, wall-mounted displays or countertop tablets through our partner network — or most modern Android/Windows kiosk hardware with a directional mic that you already own.
Weekly and monthly dashboards with interaction volume, language mix, top queries, store-discovery rates, promotion impressions and conversions, peak-hour patterns, and unmet queries — your roadmap for content.
Interactions are tenant-isolated, encrypted and retained per your configurable policy. Conversations are never used to train public AI models. GDPR- and CCPA-aligned.
Yes. Discovery rate, language breakdown and peak query times become a value-add you can offer with your leasing package.
Kuyil is content-driven, so deployments are fast: Website AI within days and a first kiosk in about 4–6 weeks (longer with deep integrations). Additional sites roll out faster once the first is live.
50+ languages, auto-detected and switchable mid-conversation — including Spanish, Mandarin, Arabic, Tamil and Hindi — so every visitor is served in their own language.
Yes. Conversations are tenant-isolated, encrypted in transit and at rest, retained per your configurable policy, and never used to train public AI models.
Put a brilliant assistant on every floor
Book a 30-minute walkthrough — see Kuyil find products, surface offers and report back to your tenants.
Request a Demo