Help shoppers find what they came for — and discover what they didn't — through a voice-first AI that speaks every customer's language.
Kuyil drops onto kiosks, large-format displays, and store websites. One AI brain that knows your stores, brands, promotions, and inventory — answering 24/7 in 50+ languages.
Kuyil is a voice-first AI assistant for retail and shopping environments — discovering stores, surfacing promotions, and answering shopper questions across kiosks and your website.
No app downloads, no QR codes, no waiting for a staff member. Shoppers walk up and talk. Kuyil understands intent, recommends relevant stores or products, and guides them where to go.
Shoppers want help, but the existing channels don't deliver it well or fast.
The traditional mall directory hasn't fundamentally changed in forty years. Static touchscreen kiosks layered on top are barely better: shoppers prod through nested menus, hunt for a store that may have renamed or relocated, and walk away frustrated. QR-code-based directories assume the shopper will pull out their phone, scan, wait for a site to load, and navigate it one-handed. Most don't.
Meanwhile, the people who'd most benefit from help — older shoppers, tourists, anyone whose first language isn't English — are the least likely to use those channels. A multilingual shopping environment with a monolingual help desk loses revenue every hour.
Brands inside the mall pay for prime placement but have no way to surface a promotion contextually when a relevant shopper is standing two meters from a directory.
"Where can I find running shoes?" Kuyil lists relevant stores, directions, and current promotions — in any language.
Contextual offers appear when relevant: "There's 30% off at [Brand] today, two minutes that way." Promotable, measurable, swappable.
Auto-detected language means tourists and multilingual locals get the same quality of help as native speakers.
Voice answers paired with a map on-screen. Best of both worlds for shoppers who want to see the route.
See which stores get asked about most, which promotions convert, peak query times, and language mix. Share with tenants.
The shopper who asked at the kiosk on Saturday gets the same intelligence on your mall website Sunday morning.
Standing kiosk or large interactive display at main entrances and atrium points. High-footfall coverage for discovery and wayfinding.
Tablet-based assistants at concierge desks and key intersections. Cheaper to deploy, easier to reposition.
Same Kuyil voice + text assistant on your website and inside your tenant-facing app. Consistent answers across channels.
Beyond shopper satisfaction, Kuyil opens a real-time channel between your tenants and shoppers actively looking for what they sell. Tenant promotions can be surfaced contextually based on shopper intent. Tenant analytics — discovery rate, language breakdown, peak query times — become a value-add you can offer with your leasing package.
For event-driven retail (Black Friday, holiday season, mall-wide promotions), Kuyil's content can be updated centrally and propagated to every kiosk and the website in seconds. No re-printing, no re-skinning, no menu programming.
Kuyil is engineered for noisy retail floors with multi-mic beamforming and on-device voice activity detection. We tune each deployment for the acoustic profile of the space — atriums, food courts, and entryways all behave differently.
Yes. Tenants can submit timed promotions through your CMS or via API. Kuyil decides when to surface them based on shopper intent and the freshness/priority you configure. You stay in control of placement logic.
Kuyil runs on a range of certified kiosk hardware (standing pillars, wall-mounted displays, countertop tablets) through our partner network. We can also deploy on hardware you already own — most modern Android or Windows kiosk hardware with a directional mic works.
Weekly and monthly dashboards show interaction volume, language mix, top queries, store-discovery rates, promotion impressions and conversions, peak-hour patterns, and unmet queries (questions Kuyil couldn't answer — your roadmap for content improvement).
Shopper interactions are tenant-isolated, encrypted, and retained per your configurable policy. Conversations are never used to train public AI models. GDPR and CCPA compliant.
Book a 30-minute walkthrough — we'll show how Kuyil handles real-world shopper queries, surfaces promotions, and reports back to your tenants.